Privacy Policy

Effective date: 17 September 2026
Last updated: 17 September 2026

Hampton Court Homes Limited respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.

1. Who we are

Hampton Court Homes Limited is the data controller responsible for the personal information described in this privacy policy.

Company name: Hampton Court Homes Limited
Company number: 06879576
Registered or business address: 42 Hurst Road, East Molesey, KT8 9AG
Email: info@hamptoncourthomes.co.uk
Telephone: 07947 040 890
Website: https://hamptoncourthomes.co.uk

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us using the details above.

2. Information we collect

We may collect and process the following personal information:

• Your name, email address, telephone number and postal address.
• Information you submit through our website enquiry forms.
• Information you provide by telephone, email, social media or other correspondence.
• Details about your proposed or existing building project.
• Property addresses and information required to provide quotations or services.
• Records of quotations, contracts, invoices and payments.
• Communications between you and Hampton Court Homes Limited.
• Reviews, testimonials, photographs or videos where you have agreed that we may use them.
• Technical information, including your IP address, browser type, device type and how you use our website.
• Your cookie and marketing preferences.

We do not normally collect special category information, such as information concerning your health, ethnicity, religious beliefs or political opinions. Please do not provide this type of information unless it is necessary for your project or we have specifically requested it.

3. How we collect your information

We may collect personal information:

• Directly from you when you complete an enquiry form, call us, email us or request a quotation.
• When you engage us to undertake work or provide a service.
• Through our correspondence and dealings with you.
• Automatically when you use our website, through cookies and similar technologies.
• From third parties involved in your project, such as architects, surveyors, contractors or referral partners, where it is lawful for them to provide the information.
• From publicly available sources where necessary and lawful.

4. How we use your information

We may use your personal information to:

• Respond to enquiries and requests for information.
• Arrange consultations and property visits.
• Prepare and provide quotations.
• Discuss, plan and manage building or refurbishment projects.
• Enter into and fulfil contracts with customers.
• Communicate with customers, suppliers and contractors.
• Manage payments, invoicing and accounting records.
• Provide customer service and aftercare.
• Maintain the security and operation of our website.
• Understand how visitors use our website and improve its performance.
• Comply with our legal, tax, accounting and regulatory obligations.
• Establish, exercise or defend legal claims.
• Send marketing communications where we have your consent or are otherwise legally permitted to do so.

5. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we rely on one or more of the following:

Contract

We process information when it is necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes preparing quotations, arranging work and managing your project.

Legitimate interests

We may process information where it is necessary for our legitimate business interests and those interests do not override your rights. These interests include:

• Responding to enquiries.
• Managing and improving our services.
• Maintaining customer and business records.
• Protecting our business and website from fraud or misuse.
• Establishing or defending legal claims.
• Communicating with previous customers about relevant services, where permitted by law.

Legal obligation

We process information where necessary to comply with legal, accounting, tax, health and safety or regulatory requirements.

Consent

Where consent is required, such as for certain marketing communications, non-essential cookies or the publication of identifiable photographs and testimonials, we will ask for your permission. You may withdraw your consent at any time.

6. Cookies and website technologies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to operate, while others may be used for analytics, functionality or advertising.

Non-essential cookies will only be used after you have provided consent through our cookie banner. You can reject non-essential cookies or change your preferences at any time using the cookie settings available on our website.

Please read our separate Cookie Policy for information about the cookies used, their purposes, providers and durations:

https://hamptoncourthomes.co.uk/cookiepolicy/

Our website does not currently respond automatically to browser “Do Not Track” signals. However, you can control non-essential tracking through our cookie consent banner.

7. Marketing communications

We may send you marketing information where you have asked to receive it or where we are otherwise permitted to do so by law.

You may unsubscribe from marketing communications at any time by:

• Using the unsubscribe link included in the communication; or
• Emailing info@hamptoncourthomes.co.uk.

Stopping marketing communications will not affect service-related messages that we need to send concerning an enquiry, quotation, contract or ongoing project.

8. Who we share your information with

We may share personal information where necessary with:

• Employees and members of our project team.
• Subcontractors, tradespeople, architects, surveyors, suppliers and other professionals involved in delivering your project.
• Website hosting, email, IT, security and technical-support providers.
• Website form, cookie-consent and analytics providers.
• Accountants, insurers, solicitors and other professional advisers.
• Payment, banking and debt-recovery providers.
• Government bodies, regulators, courts, law-enforcement organisations or tax authorities where required by law.
• A purchaser, investor or adviser if our business or assets are sold, transferred or reorganised.

These organisations may only use your information for the relevant purpose and must handle it securely and lawfully.

We do not sell your personal information.

9. International transfers

Some of our service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to protect it. These may include ensuring that the destination is covered by UK adequacy regulations or using approved contractual safeguards, such as the UK International Data Transfer Agreement or an approved UK addendum.

You may contact us if you would like more information about the safeguards used for international transfers.

10. How long we retain your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax and contractual requirements.

Generally:

• Enquiry information that does not result in a project will normally be retained for up to 24 months after our last communication.
• Customer, quotation, contract, project, invoice and payment records will normally be retained for up to six years after the end of the relevant project or business relationship.
• Marketing information will be retained until you unsubscribe, withdraw your consent or we determine that it is no longer appropriate to retain it.
• Cookie information will be retained for the periods stated in our Cookie Policy.
• Photographs and testimonials will be retained until consent is withdrawn or they are no longer required for the purpose for which they were collected.

We may retain information for longer where required by law or where necessary to establish, exercise or defend a legal claim.

11. How we protect your information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who need it for legitimate business purposes and who are required to handle it securely.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information.
• Ask us to restrict how we use your information.
• Object to processing based on legitimate interests or for direct marketing.
• Request the transfer of information you provided to another organisation.
• Withdraw consent where we rely on consent.
• Complain to the Information Commissioner’s Office.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please email info@hamptoncourthomes.co.uk. We may need to request information to confirm your identity before responding.

You will not normally be charged a fee for exercising your rights.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

14. Third-party websites

Our website may contain links to websites operated by third parties. We are not responsible for their privacy practices. We recommend reviewing the privacy policy of any external website before providing personal information.

15. Children’s information

Our services are not directed at children, and we do not knowingly collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete it.

16. Changes to this privacy policy

We may update this privacy policy when our services, legal obligations or data-processing activities change.

The latest version will always be published on this page, with the effective date and last-updated date shown at the top.